Return & Refund
At Styloza, we want you to love your purchase. If, for any reason, you are not fully satisfied, we make returns simple.
Return Window
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You may return items within 14 days of receiving your order.
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To be eligible, items must be unworn, in their original condition, with tags and packaging intact.
Hygiene Exceptions
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For hygiene reasons, socks and hosiery must be unopened and sealed in their original packaging to qualify for a return.
How to Request a Return or Refund
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Email us at info@styloza.co.uk with your order number and details of the item(s) you wish to return.
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Our team will provide you with instructions for returning your items.
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Once we receive and inspect your return, we’ll process your refund to your original payment method.
Refunds
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Refunds are typically processed within 5–7 business days after we receive your return.
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You will receive an email confirmation once your refund has been issued.
Exchanges
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At this time, we do not offer direct exchanges. If you’d like a different size or style, please place a new order and return the original item for a refund.
Return Shipping
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Customers are responsible for the cost of returning items unless the item is faulty or we made an error with your order.
Faulty or Incorrect Items
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If you receive a faulty or incorrect item, please contact us immediately at info@styloza.co.uk so we can resolve the issue at no extra cost to you.